Support

At OctaNet it is our constant endeavor to troubleshoot every problem you face in the shortest possible time.

To achieve our objectives, OctaNet Customer Support team has identified frequently reported problems and their immediate assessment or solutions. These problems have been cataloged under various categories related to our operations. You will see these categories on the right hand top of this page. Clicking on a particular category will take you to problems reported under that category. Browse through the relevant category and click on the symptom which matches your problem most closely. There is a very good chance that you will find the solutions to your problem right here. This Self-Help section attempts to give ready solutions to your most common problems.

If you are unable to find a satisfactory solution, please suggest us, so that we not only reply to you but also add it to our knowledge base.

OctaNet believes that Customer Support is all about 'attitude' of the company towards its customers.

At OctaNet we help our customers succeed. We realize that our products are an integral part of your business. This is the reason why we provide support to all our customers 24 hours 365 days an year. Whether it is a basic question or complex product issue, our support services and expert technical analysts are available to effectively address your every need. To provide the best possible support services to our diverse customer base, OctaNet addresses each customer problem according to its impact on the customer's business operations.

In line with this attitude, we at OctaNet have identified various 'touch-points' for our customers. These touch-points make us more approachable to you. Whether you reach us by Online Support Interface, Email, Fax, Phone, Snail Mail, Online Messenger or a visit to our offices, our expert analysts are always standing by, ready to help.

 

Customer Support Touch-Points

Based on the experience of last 8 years, OctaNet Customer Support team has identified frequently reported problems and their immediate assessment or solutions. This Self-Help section attempts to give ready solutions to your most common problems. Browse through the relevant category and click on the symptom that matches closest to your problem. There is a very good chance that you will find the solutions to your problem right here.

Our online Customer Support interface is the most effective way to address your issues/concerns. Here you can open a support ticket stating the nature of support required by you. The support ticket is evaluated by our customer support manager and assigned to an expert 'trouble-shooter' that is most equipped and trained to address your query. Our support managers closely monitor the progress of each support ticket to ensure you get quality response in the shortest possible time.

Phone 1:: 91.172.462.4321

Phone 2:: 91.998.840.8984

: support(at)octanet.com

You may request support by email providing full details about your company name and query/enquiry. Our customer support manager will assist you in resolution of your concern.

Testimonials

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